Terms & Conditions

About Us 

We are Atelier Arcangel Limited a company registered in England and Wales with company number 05761029. Our registered office is at Office 4 3/F Coachworks Arcade, Northgate Street, Chester, United Kingdom, CH1 2EY, We trade as Catherine Deane and we have a London Boutique at Metropolitan Wharf,  70 Wapping Wall, London, E1W 3SS. 

We are registered for VAT  

Information about our collection is available on our website or from our stylists before you order (either online or by appointment at our London Boutique). 

These Terms of Sale 

Our Terms of Sale will apply to any contract between us for the sale of products to you (Contract). Please read these Terms carefully and make sure that you understand them, before ordering any products from us. Please note that before placing an order you will be asked to agree to these Terms. If you refuse to accept these Terms, you will not be able to order any products from our website. 

You should print a copy of these Terms or save them to your computer for future reference. 

We amend these Terms from time to time – see We can change products and these terms. Every time you wish to order products, please check these Terms to ensure you understand the terms which will apply at that time. 

These Terms, and any Contract between us, are only in the English language. 

How to contact us 

The quickest way to contact us is by email to our Customer Care Team using custmercare@catherinedeane.com 

You can telephone: +44 204 566 5755 

You can write to our London Boutique: Metropolitan Wharf,  70 Wapping Wall, London, E1W 3SS.  

Please do not visit our London Boutique without an appointment. 

We only accept orders when we have checked them 

We contact you to confirm we have received your order and then we contact you again to confirm we have accepted it. We send you a further notification to let you know when your products have been shipped to you. 

Sometimes we reject orders 

Sometimes we reject orders, for example, because we do not have your selected products in your size because you are located outside the UK, because we have not been able to take payment from you or because your  products were mispriced by us. When this happens, we let you know as soon as possible and refund any sums you have paid. 

We charge you when you order 

However, for some purchases made at our London Boutique we take payment in instalments, as explained to you during your visit. You will own any Products you buy once we have received payment for them in full. 

We charge interest on late payments 

If we are unable to collect any payment you owe us we charge interest on the overdue amount at the rate of 4% a year above the Bank of England base rate from time to time. This interest accrues on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You pay us the interest together with any overdue amount. 

We pass on increases in VAT 

Except when you have already paid in full before any change in the rate of VAT takes effect, if the rate of VAT changes between your order date and the date we supply your Product, we adjust the rate of VAT that you pay. 

We are not responsible for delays outside our control 

If our supply of your products is delayed by an event outside our control, such as shipping delays from our workshops, we contact you as soon as possible to let you know and do what we can to reduce the delay. As long as we do this, we will not compensate you for the delay, but if the delay is likely to be substantial or beyond the date of your wedding you can contact our Customer Care Team to end the contract and receive a refund for any products you have paid for in advance, but not received. 

Products can vary slightly from their pictures 

A product's true colour may not exactly match that shown on your device or in our marketing or its packaging may be slightly different.  

You are responsible for making sure your measurements are accurate 

We provide size guides for every product on our website. You should look at the size guide and our detailed description about the product  before you place your order. We do not recommend buying a size smaller than you would normally require. Products cannot be altered to make them bigger. If you order a larger size then we not recommend that you purchase more than two sizes bigger due to the cost of alterations and the impact alterations may have on the design and pattern. 

If you are in doubt about which size to purchase please contact our Customer Care Team to speak to one of our stylists. 

Returning Products to us 

Your legal right to change your mind. For most of our products bought online you have a legal right to change your mind about your purchase and receive a refund of what you paid for it, including the delivery costs. This is subject to some conditions, as set out below. 

When you cannot change your mind. You cannot change your mind about an order for: 

• products sealed for health protection or hygiene purposes (for example earrings) once these have been unsealed after you receive them; or 
• products that are not standard items and which have been made for your specifically. 

The deadline for changing your mind. If you change your mind about a product you must let us know no later than 14 days after the day we deliver your product. If the goods are split into several deliveries over different days, the period runs from the day after the last delivery. 

Occasionally we may offer a promotion with an extended right to return products but to claim this you will need to apply the correct promotional code and comply with any terms and conditions relating specifically to that promotion. 

Cancellation before delivery. If you change your mind and wish to cancel your order before it has been shipped to you then please contact our Customer Care Team. They will cancel your order and arrange a refund for you. 

How to let us know. To let us know you want to change your mind, contact our Customer Care Team, fill in the online form or fill in a print-out and post it to us at our London Boutique. 

You have to return the product at your own cost. You must return the products (and any free gifts provided with it) to us within 14 days of your telling us you have changed your mind. Returns are at your own cost, unless we offered free returns when you bought the Products. You can: 

• send the product back to us at your cost, using an established delivery service of your choice. If you do this you should keep a receipt or other evidence from the delivery service that proves you have sent it and when you sent it. If you do not do this and we do not receive the goods at all or within a reasonable time we will not refund you the price.  
• Send the products back to us using our nominated delivery service. We will charge you a fee of £20 for this. You should keep a receipt or other evidence from the delivery service that proves you have sent it and when you sent it. If you do not do this and we do not receive the products at all or within a reasonable time we will not refund you the price 

Packing a product for return. You must pack the product for return carefully and securely using the packaging that it was shipped to you in. Products which are damaged are liable for a deduction in any refund (see We will reduce your refund if you have worn or damaged a product) . 

We only refund standard delivery costs of shipping the products to you. We do not refund any extra you have paid for express delivery or delivery at a particular time. 

For help with returns contact our Customer Care Team. 

How you may handle the products on receipt. You may try on the products that you have ordered as you would do in a shop but you must not: 

• remove any tags or labels or hygiene seals; 
• mark the products in any way for example by make up; 
• wear perfume, cologne or anything else where a scent or odour may leave a scent on the product; 
• allow the products to come into contact with your pets or any pet hair. 

When and how we refund you. If your product has not been delivered or we are collecting it from you, we refund you as soon as possible and within 14 days of you telling us you have changed your mind. If you are sending products back to us, we refund you within 14 days of receiving from you (or receiving evidence you have sent them to us). We refund you by the method you used for payment. We do not charge a fee for the refund. 

Fair use 

If we suspect fraudulent activity, for example claims that orders have not been received, items missing or returning items which have been worn or used we may block your account and withhold any refund due.  

We may take legal action against you if items that you return do not match what you ordered. 

You have rights if there is something wrong with your product 

We hope that this will never happen but in the unlikely event that you think there is something wrong with your product, or you think the product is not as we described it to you on our website you should contact our Customer Care Team. You should cancel the contract and return the affected products to us. You can request a refund or a replacement. We honour our legal duty to provide you with products that are as described to you on our website and that meet all current legal requirements.  

You should store your products in line with our guidance set out in our FAQs. 

Your return will be processed and a refund issued in the same way as if you are Returning Products to us. 

We can change products and these terms 

Changes we can always make. We can always change a product: 

• to reflect changes in relevant laws and regulatory requirements if these do not impact on the design of your products; and 
• to make minor adjustments and improvements to the design. 

Changes we can only make if we give you notice and an option to terminate. If for any reason we need to make a significant change to the design of a product that you have ordered we will let you know you can then contact our Customer Care Team to discuss this change and (at your request) to end the contract before the change takes effect and receive a refund for any products you have paid for in advance, but not received. 

We can suspend supply (and you have rights if we do) 

We can suspend the supply of a product. We do this to: 

• deal with technical problems or make minor technical changes; 
• update the product to reflect changes in relevant laws and regulatory requirements; or 
• make changes to the product (see We can change the products and these terms). 

We let you know, may adjust the price and may allow you to terminate. We contact you in advance to tell you we are suspending supply, unless the problem is urgent or an emergency. If we suspend supply, or tell you we are going to suspend supply, for more than 14 days you can contact our Customer Care Team to end the contract and we will refund any sums you have paid in advance for products you will not receive. 

We can end our contract with you 

We can end our contract with you for a product and claim any compensation due to us (including enforcement costs) if: 

• you do not make any payment to us when it's due and you still do not make payment within seven (7) days of our reminding you that payment is due; or 
• you do not, within a reasonable time, either allow us to deliver the product to you or collect it from us. 

We do not compensate you for all losses caused by us or our products 

We are responsible for losses you suffer caused by us breaking this contract unless the loss is: 

• Unexpected. It was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it (so, in the law, the loss was unforeseeable). 
• Caused by a delaying event outside our control. As long as we have taken the steps set out in the section We are not responsible for delays outside our control. 
• Avoidable. Something you could have avoided by taking reasonable action. 

• A business loss. It relates to your use of a product for the purposes of your trade, business, craft or profession. 

We use your personal data as set out in our Privacy Notice 

How we use any personal data you give us is set out in our Privacy Notice. 

You have several options for resolving disputes with us 

Our complaints policy. Our Customer Care Team will do their best to resolve any problems you have with us or our products. 

You can go to court. These terms are governed by English law and wherever you live you can bring claims against us in the English courts. If you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. We can claim against you in the courts of the country you live in. 

Other important terms apply to our contract 

We can transfer our contract with you, so that a different organisation is responsible for supplying your product. We will tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract. 

You can only transfer your contract with us to someone else if we agree to this. We may not agree.  

Nobody else has any rights under this contract. This contract is between you and us. Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it. 

If a court invalidates some of this contract, the rest of it will still apply. If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply. 

Even if we delay in enforcing this contract, we can still enforce it later. We might not immediately chase you for not doing something (like paying) or for doing something you are not allowed to, but that does not mean we cannot do it later. 

These terms may have changed since you last reviewed them 

These Terms and Conditions were last updated on 30 July 2024.